Shipping & Returns
We ship all products on the next business day whenever possible.(stock permitting) Stock delays are reported within 48 hours via e-mail. Due to credit card fraud we only ship inside the United States without specific authorization. If you are outside the area we can make special arrangements - but you'll need to email sales@CornerHardware.com to be pre-approved.
CornerHardware.com has a 15 day (starting from time of receipt) satisfaction guarantee you may make a return on unopened materials for any reason within that time period. You will be responsible for the shipping charges to return the product as well as the cost incurred by CornerHardware.com to ship the product to you. Some of our vendors charge us a restocking fee for which you would also be held accountable. In order to take advantage of this you MUST have a return authorization number; all returns without an authorization will be refused.
If you need for any reason to cancel your current order with CornerHardware.com you need to contact us as soon as you are able, if the product has shipped already you will need to arrange for a return. If the product has not shipped you may make the cancellation at no charge.
REPLACEMENTS AND DAMAGES
At the time you receive your order you need to be aware that you MUST check the order for damages or missing items. If you do not check the materials yourself, please make certain that the person signing for them checks for damage or missing items. If no damages are noted on the bill of lading CornerHardware.com cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages and attempt to make use of what you can. If after noting the damage you decide you cannot utilize the materials you contact CornerHardware.com and we will advise you of what to do with the material! ls on hand or ask that they pickup the useless materials to prevent you from storing them. Not every order will have visual proof of damage on the outside, if you accept a shipment and sign for no damages or shortages, discovering later that there are damages or shortages hidden from view you must contact the delivering company within 48hrs of delivery to report it. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that so long as any damages are noted properly there will not be any difficulties in the replacement process.